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RETURNS

EXCHANGE /STORE CREDIT

Please file your exchange/store credit request here https://carincara.com/pages/contact-return by entering order number and e-mail ID and reason for return. You will be guided on further steps. 

 

REFUND

For refund requests, kindly file yout refund request with your order number here https://carincara.com/pages/contact-return  by entering order number and e-mail ID and reason for return. You will be guided on further steps. 

The cost and safety of the goods are your responsibility until it reaches us. shall you be required to declare the value of the parcel, kindly mention the same value as it is mentioned on the invoice enclosed to the parcel you have received & clearly stating that the package contains ‘RETURNED GOODS’.

We inspect all products sent before shipping to ensure the highest possible standards, but if you wish to obtain a refund, simply return the goods to our warehouse within 30 days of date of purchase & subject to the terms and conditions detailed below.* The parcel can take up to 14 days to reach us and average estimation for global delivery to customer adress is up to 14 days therefore we recommend that you send items back within 2 days of receipt to ensure the goods arrive to us within 30 days of date of purchase, so we can process your refund.

All goods are your responsibility once in your possession, so please handle all goods with extreme care and ensure that you send the package by a method which insures the value of the goods, as well as retaining your proof of postage. If the goods do not reach us within 30 days of date of purchase, we reserve the right not to process your return. In order to process a refund, the goods must be returned to us intact, unworn, undamaged and within 30 days of date of purchase .When trying on items of clothing, please ensure do not use unnecessary force and ensure you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. In the interest of hygiene we do not offer refunds on any items if the hygiene seal has been removed or any tickets have been broken.

We will issue a full refund for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser's credit card and will exclude shipping costs.

 

RETURN POLICY

  • Un-tampered merchandise may be returned or exchanged within 30 days of the date of purchase.
  • All returned products must be in their original condition with all tags attached, unworn and unwashed.
  • Returns will be refunded in the manner in which the original purchase was made, within 30 days of our receiving your returned product. Your refund will include the cost of the item excluding any customizations, plus any applicable sales tax.
  • Original discount and promotions will not be reflected in the refund.
  • Shipping are non-refundable.
  • com reserve the right not to process your return if the goods do not reach us within 30 days of date of purchase
  • Please proceed carefully for a return or exchange, after making your selection it cannot be changed.
  • Please note that we are not responsible for items lost in return shipping, so ensure to ship through a courier that offers tracking service.
  • We do not cover the cost of return shipping as you will be responsible for return shipping charge.

 

We will issue a full refund for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser's credit card and will exclude shipping costs.

If the date on your credit card has expired or for any reason the original card has been cancelled, please Note It is not possible to refund to a different card. the refund to the old card number will credit, the funds will transfer to the correct account, though it may take longer than normal. If your Bank have been issued a new card as a replacement for the old card (but still linked to the same account) .

If a promotional discount was applied to your original order, the amount charged and eventually refunded if necessary will be adjusted to allow for the revised order value and appropriate discount level.

Please note, in the case of a full refund being demanded, all complementary items received within the package must be returned too. If your item was a part of a promotional package, for e.g.. Buy one get one free; the free item must also be returned, otherwise, the cost of the free item will be deducted from the refund amount initially due.

All returns are processed in order of arrival. Once received, a return may take up to 7 working days to be processed or more during busy and sale periods.

If you have not heard from our returns team within 10 working days of your parcel being delivered, please contact returns@Carincara.com

Customers will receive an email notification once their return has been processed (please check your Spam/Junk folder for this automated message). Kindly note, once a refund has been completed by Carincara.com, the time frame it can take to appear in your bank account will depend on your bank's policy. As a general guideline, funds may take up to 10-14 days to appear in your account once a refund has been issued.

Any item(s) returned with damage caused by the customer (from personal use, wear or insufficient packaging when returning the item(s)) shall be returned to the customer.