FAQ

Carincara.com established as an marketplace where Muslim brand and designer may expose their product and broaden their reach into the global Muslim market. Our company build around customer-centric value, as we aim to give the best possible experience to our current and future customer

Carincara.com has created a unique model that focusses on zero inventory and production optimization . Zero Inventory results in drastically reduced costs which are passed as savings to our customers. Our prices are guaranteed lowest for Online or In-store retail; yet our quality, customization options, plus size options and return/exchange policies are the best in the apparel industry.This is the reason Carincara.com is the largest Islamic clothing company worldwide.

Affordable Modest Clothing is our goal. We have high and strict standards in maintaining the lowest costs and highest quality possible for our customers. While meeting that equilibrium is a challenge, we happily take that on and proudly carry over high quality heavy beaded and sequin muslim dress with the lowest cost possible . We want to ensure every family is able to dress modestly without having to spend much.

All express orders are processed the next day after payment is confirm. Shipping time is varied depends on your location. Click here for information regarding shipping time

Carincara.com works on a just-in-time method like DELL and the other big IT industry leaders. We use that system innovatively in manufacturing garments. This also helps us maintain zero inventory costs that we pass on to customers.

 

We are based in Indonesia, but we do ship worldwide

All orders are processed and shipped from Indonesia.

 

Our customer service comprises of highly trained individuals that have a combination of exposure to vast Islamic culture and high standard. The customer service team works out of Indonesia office and are individuals with working knowledge of our products and customer background. They are available 24 hours on WhatsApp daily to answer any questions you have. While their primary language of communication is English, they are fluent in Malay, Indonesian, Arabic, Urdu, Eritrean, Spanish, Farsi and Dari. You can message us through WhatsApp at +62813-1819-4632 or simply click here

Carincara.com is growing exponentially as a brand name in our community. People recognize us worldwide as the largest affordable modest clothing store. If you have the entrepreneur spirits, access to a large population of potential customers and any experience in retail, then this might be for you. We have a very relaxed Franchise policy, to find out more please reach us through WhatsApp at +62 813-9850-4788  or simply click here

Yes, we have an extensive wholesale program,. For applying to be a wholesaler and for our policies please reach us through WhatsApp at +62 813-9850-4788  or simply click here

We are primarily an online company and we currently don't have a physical store.

 

Please click here for size chart

Please refer to the fabric chart provided below:

 

FABRIC NAME

CONTENT

WEIGHT

WEATHER

WASH

SHRINKAGE

IRON

Kashibo

100% Polyester

Medium

All weather

Machine wash/Air tumble dry

0%

No

Poly Crepe

100% Polyester

Light

All weather

Machine wash/Air tumble dry

0%

Light

Poly Knit

100% Polyester

Medium

All weather

Machine wash/Air tumble dry

0%

No

Polyamide

95% Nylon, 5% lycra

Medium

Swimwear

Machine wash/Air tumble dry

0%

No

Georgette

100% Polyester

Light

All weather

Machine wash/Air tumble dry

0%

No

Denim

100% cotton

Medium

Spring/Fall/Winter

Machine wash/Air tumble dry

0%

Light

Corduroy

100% cotton

Medium

Spring/Fall/Winter

Machine wash/Air tumble dry

0%

Light

Twill

100% cotton

Medium

All Weather

Machine wash/Air tumble dry

1%

Light

Poplin

100% cotton

Light

Summer/Spring

Machine wash/Air tumble dry

1%

Medium

Rayon

100% viscose

Light

Summer/Spring

Machine wash/Air tumble dry

3%-5%

No

Tencel

100% viscose

Medium

All Weather

Machine wash/Air tumble dry

2%

Medium

Wool

100% wool

Heavy

Fall/Winter

Dry Clean only

0%

Well

* avoid heat for wash or dry

* items with hand embroidery only hand wash/dry clean

 

This is a relative question and what might be see through for one, might be perfect for other. While all our items are lined if the fabric is light and the heavier fabrics are not see through at all, we do recommend you wearing a layer under if you feel more comfortable. In order to give our customer the best experience, we always included a separate layer for every product purchased worth $10 for free in an purchases.

Please click here to request a return or exchange.

 

No. Please accept the package and email us at returns@Carincara.com to obtain a RMA number to return the package. You have 24 hours after the standard order is placed to cancel/change it. Express orders cannot be cancelled once processed. Please  reach us by WhatsApp at +62 813-9850-4788  or simply click here  if you are past this deadline and we will do our best to assist you. While we will try our best to redirect the package back if it is shipped, you will be responsible for return shipping.

All standard items are returnable or exchangeable

If you feel the variance is more than 5% please email returns@Carincara.com and we will take care of you right away! Style- Every style has a different silhouette and how it will look on different size people. Hence allow for slight variance Color- What one computer might show darker, might look slightly lighter on another screen. Hence allow 5% variance Size- What one style might fit in large the other might fit a bit different? This is because or silhouettes are different Length- Our garments are man-made, hence there is a slight change for +/- 5% in measurements

 

Please click here

 

As soon as the order is placed on the website, the credit card is charged the full amount. Since the items are made specifically for you, we need to ensure the payment is complete before processing your order. A tracking number is sent in 5 or less business days for express and 10 or less business days for standard orders.

Carincara.com is one of the most transparent company in costing the products. We do not believe in charging everyone a higher amount to cover for return shipping costs for a few customers. As many companies bake this cost into their margin, we believe in charging it as necessary so that customers can enjoy the low prices. Shipping is paid to third party courier services and are not recovered if the order is cancelled or returned hence the fee has to be covered by the customer.

We ship packages primarily with POS Indonesia. POS Indonesia manage their operation globally and works together with Aramex and USPS as their local counterparts.

Log on to your account and click track order. You can also email us at support@Carincara.com to get an update.

Indonesia orders do not have to pay any duties. Internationally, it depends on your countries custom policy, you may be assessed a duty by your border customs.

We have a robust fraud check accounting team that scrutinizes each order that comes in to ensure it is legit. We have high standards for online safety and want to safeguard any misuses of credit card by catching them upfront. Only some credit card orders are flagged. Your order could be flagged for following reasons and will be on hold until verified over the phone by our fraud check representative. This is done just the first time you order. If you want to avoid this, we recommend using PayPal or google checkout.

Billing name and address does not match shipping name or address

Incomplete address

International order placed first time on our website

High order value, first time order, express shipping

We are always looking for talented individuals to contribute to our growing company. Please click here to see current job openings.

 

General questions, inquiries: support@Carincara.com

Feedback: feedback@Carincara.com

Return/ exchanges: returns@Carincara.com

 Affiliates: affiliates@Carincara.com

 You can also reach us by WhatsApp at +62 813-9850-4788  or simply click here 

General questions, inquiries: support@Carincara.com

Feedback: feedback@Carincara.com

Return/ exchanges: returns@Carincara.com

 Affiliates: affiliates@Carincara.com

 You can also reach us by WhatsApp at +62 813-9850-4788  or simply click here 

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.